MB2-712 - Introduction

This is the first post in a series I wanted to create for the MB2-712 certification, while preparing for the same.

The customization and configuration certification seems to be one that developers tend to target, however it is also a useful for CRM functional consultants and Business Analysts.

The skills measured are split into four sections:

• Configure CRM
• Covers elements such as configuring email but also has a key focus on the security model

• Manage and implement CRM entities, entity relationships and field
• Tests your knowledge of CRM entity creation and configuration. And also newer features like rollup field and hierarchical data views

• Create and manage CRM, forms, views and visualisations
• This section does focus on the presentation of data in forms, views, charts etc. But will also cover managed and unmanaged solutions

• Implement business rules, work flows and business processes
• Will cover business rules, workflows, dialogs, CRM actions and business process flows

I will continue to post more as i go into details.

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