This is the on going post in a series I wanted to create for the MB2-712 certification, while preparing for the same.
The administration area in the settings gives various options including but not limited to:
- Auto-Numbering to define how cases and other entities should be assigned unique numbers
- There are 8 entities in CRM enabled for Auto numbering:
- Campaigns
- Quotes
- Orders
- Invoices
- Contracts
- Cases
- Articles
- Knowledge Articles
- Languages lets you install language packs when working in a multilingual organization
- Collaboration options like Yammer and social engagement configuration
- Note: If you enable Yammer you cannot disable it. Yammer replace the CRM out of the box posts/wall functionality permanently.
System setting is also an important option which gives access to a lot of settings which are important for the system behavior. This includes, email processing default currency, enable auto save, Skype integration etc.
Questions/comments/suggestions? please put it in comments below post for further discussion!!!
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